Join your colleagues at this in-person exclusive briefing for Industry Insider – Texas members with the CIO and CISO of the Texas Department of Family and Protective Services (DFPS). DFPS works with communities to promote safe and healthy families and protect children and vulnerable adults from abuse, neglect, and exploitation. DFPS has five major programs that do this important work: Adult Protective Services Protects the elderly and pe...

In today's digital landscape, accessibility isn't just a legal requirement, it's a strategic imperative for organizations seeking to drive engagement and foster inclusivity. Join us to uncover strategies for navigating the complexities of digital accessibility and positioning your organization as a leader in creating inclusive digital spaces. We’ll delve into the success of the State of Rhode Island, a trailblazer in championing digital...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...